Frequently Asked Questions
Straight answers for title-agency owners and technology leaders evaluating Zai-XM.
We already outsource complex files cheaply offshore. What does Zai-XM actually save me per file once I add your fee?
Take a file you send offshore today. Zai-XM analyzes the Deeds, Probate, CCRs and Judgements and returns the examiner-ready essentials in minutes. You pay per completed order, not per user - and agencies see 40-60% lower back-office spend per order on complex files.
If your AI misses an easement or a vesting defect and we insure over it, who carries the loss - does this raise my E&O exposure?
Every output is grounded in the source documents and shows where each finding came from. Your examiner sees the evidence, approves or overrides, and that decision is logged with who, what, and when. Nothing reaches a commitment without human sign-off - so accountability and E&O sit with the examiner, exactly as they do today.
Will my underwriter accept AI-assisted search and exam? I'm not risking my agency agreement.
Nothing about who signs changes - your examiner still does the exam and your agency still issues under your underwriter agreement. Zai-XM sits underneath as a drafting and audit layer, which underwriters favor because every file carries a record of what was sourced and who approved it.
How accurate is it compared to a senior examiner with 20 years on the desk?
Every finding is traceable to the exact source language in the file, so accuracy is verifiable per item, not a black box. Zai-XM matches its findings against the underlying documents, and where it's unsure, it flags rather than guesses - your senior examiner makes the final call.
Do I have to cut examiners to see ROI, or does this let me take more orders without hiring?
Run the capacity math: if Zai-XM does the analysis heavy-lift on complex files in minutes, each examiner clears more of those files. You absorb order spikes and protect margin without adding headcount - and redeploy senior people to review, not rote reading.
Pricing - what exactly is an "outcome," and how do I forecast this cost month to month?
You pay per order Zai-XM completes - an outcome - not per seat or per month. It scales with the work you actually take in, so the cost line moves with your revenue, not against it.
How does this connect to our SoftPro / RamQuest / Resware stack - real API, or screen-scraping RPA?
If onboarding meant a SoftPro integration sprint, most agencies would never start - so we built it to need none. Zai-XM works next to your stack (SoftPro, RamQuest, Resware, or proprietary); your team places the approved output into the file as they do today.
Where does our data live, and how is it secured?
Your data is encrypted in transit and at rest, and hosted entirely in the United States. Each agency's data is isolated - used only to do your work, never shared across agencies.
Are our documents and search data used to train your models - or any model that could benefit a competitor?
No. Each agency's data is fully isolated. We use your data only to sharpen results on your own files - it is never pooled across agencies or used to benefit anyone else.
How do you pull from the data plants (DataTrace, county records) - on our credentials, our cost, or yours?
Zai-XM works with the data-plant access you already have (DataTrace and others) and reads from your existing sources - so plant and county costs stay on your accounts, at your rates. We don't resell you data or add a data bill.
What model is under the hood, and how do you stop it from hallucinating a legal description or a chain-of-title link?
Three controls: every output is grounded in the source documents and cited; low-confidence items are flagged rather than asserted; and a human examiner approves before anything is used. A wrong legal description can't silently reach a commitment.
You're a startup - if Zaito goes away, what happens to my files?
Because Zai-XM augments and writes results into your TPS, your files of record live in your system, not locked inside ours. Your work product never depends on us to exist.
How long from signing to first usable title report, and what does onboarding ask of my staff?
Days, not months. The pilot needs no integration - a proof-of-concept can be set up within a week, with minimal lift from your staff.
My examiners are skeptical of "AI." Why will they actually trust and use this?
Examiners distrust "AI" because most tools try to replace their judgment. This one does the opposite: it hands them a sourced draft and lets them decide. Once they see it flag the buried easement in a 50-page decree faster than a manual read, skepticism usually turns into "don't take it away."